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Privacy Policy

​Last updated: 30 August 2026

Elevation Media Solutions ("we", "us", "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website or contact us about our property video services.

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1. Who We Are

Elevation Media Solutions is a UK-based property marketing business providing cinematic property video services.

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: enquiries@elevationmediasolutions.co.uk

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2. Information We Collect

We may collect personal information that you provide to us when you:

  • Submit an enquiry through our website

  • Contact us by email or telephone

  • Request information about our services

  • Become a customer

  • Provide information necessary for us to deliver our services

This may include:

  • Name

  • Company name

  • Email address

  • Telephone number

  • Information contained in your enquiry

  • Property-related information you choose to provide

Our website may also collect certain technical information automatically, such as IP address, browser type, device information and website usage data, depending on the analytics and cookies used on the website.

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3. How We Use Your Information

We may use your information to:

  • Respond to enquiries

  • Provide information about our services

  • Prepare quotations

  • Provide and manage our services

  • Communicate with customers

  • Process payments where applicable

  • Improve our website and services

  • Keep appropriate business records

  • Comply with legal and regulatory obligations

We will only use your personal information where we have a lawful basis for doing so.

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4. Lawful Basis for Processing

Depending on the circumstances, we may process your personal information because:

  • You have asked us to take steps before entering into a contract

  • Processing is necessary to provide services you have requested

  • We have a legitimate business interest in responding to enquiries and operating our business

  • We are required to comply with a legal obligation

  • You have given consent where consent is required

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5. Marketing

We will not use your personal information for direct marketing where consent is legally required unless you have provided that consent.

You can ask us to stop sending marketing communications at any time by contacting us.

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6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third-party service providers where necessary to operate our business, such as website hosting, email, payment processing, accounting or other business services.

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

We may also disclose information where required by law or where necessary to protect our legal rights.

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7. International Transfers

Some service providers we use may process information outside the UK.

Where this occurs, we will take appropriate steps to ensure that your information is protected in accordance with applicable data protection law.

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8. How Long We Keep Your Information

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business records, resolve disputes and comply with legal obligations.

The exact retention period may vary depending on the type of information and the reason we hold it.

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9. Your Rights

Under UK data protection law, you may have rights including:

  • The right to request access to your personal information

  • The right to request correction of inaccurate information

  • The right to request deletion of your information in certain circumstances

  • The right to restrict processing in certain circumstances

  • The right to object to certain processing

  • The right to request data portability in certain circumstances

  • The right to withdraw consent where processing is based on consent

To exercise any applicable rights, contact us at:

enquiries@elevationmediasolutions.co.uk

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

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10. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function, while others may be used for analytics, performance or other purposes.

Where required, we will ask for your consent before using non-essential cookies.

You can manage your cookie preferences through your browser or any cookie-management tools provided on our website.

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11. Security

We take reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be made available on this website, with the date of the most recent update shown at the top.

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13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Elevation Media Solutions
Email: enquiries@elevationmediasolutions.co.uk

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